jetNEXUS-Tenacious Support

Tenacious Support ..........................................................................

Tenacious Support can help your enterprise fully realize the value of your technology investment. We strive to be different, delivering a unique service and guaranteed level of support. Please forward all technical enquiries to support@jetnexus.com.

Our Support
Remote hands and dial in fix.

Up front replacement.

Onsite service.

Hardware upgrade scheme.

Tenacious:

"Determined and Stubborn"

"Able to remember many things"

"Not easily disconnected"

Once a call has been logged with our support we will not stop until it has been resolved. This, accompanied with regular customer feedback, software updates and highly skilled engineers guarentees peace of mind for our clients.

We want to work with our clients to understand their infrastructures and the challenges they face. This understanding helps to shorten time to resolution and reduce change related risk.

Our aim is to be regarded and trusted as one of the team.

Our Tenacious Charter
We respond with urgency, providing immediate call/incident logging and response activity within four hours of a support call being placed.

We understand that this technology is critical path, and will move hell and earth to get our customers up and running as soon as possible.

Our highly experienced technical support staff have unique experience in bridging the gap between networking and application understanding. This insight enables us to solve application performance issues at the network level.
Operating with integrity, we strive to develop strong customer relationships, based on communication, trust and understanding.
Above all, we are passionate about what we do, and this is reflected in our strong desire to help our customers and solve their problems.

What our customers think of jetNEXUS Tenacious Support:

“jetNEXUS’s support helped us get through a technically challenging project and helped us realise the potential of these incredible devices. "
William Paris – Head of Information Technology - Scolocate

"jetNEXUS's willingness to address my issues surpasses all other manufacturers that I have worked with in the past."
Jeff Rhys-Jones - CTO - YottaServe

“The level of support we have received from jetNEXUS has been excellent.”
Peter Ingram - IT Director - Addison Lee

“Looking back now I just do not know how I would have achieved all this in the time required to support our peak booking period without my two jetNEXUS accelerators! ”
Jeremy Stancombe – IT Manager – Bourne Leisure